YOUR NEXT CLEAN
TERMS OF SERVICE
Last Updated: August 31, 2026
These Terms of Service (“Terms”) govern your access to and use of the Your Next Clean website located at www.yournextclean.ca, the Your Next Clean application located at app.yournextclean.ca, any mobile application made available by Your Next Clean, and the services, features, content, communications, payment functionality, matching functionality, booking functionality and other services made available through them collectively referred to as the “Platform.”
These Terms form a legally binding agreement between you and Your Next Clean (“Your Next Clean,” “we,” “us,” or “our”).
By creating an account, accessing or using the Platform, requesting Cleaner matches, accepting a cleaning opportunity, making or accepting a booking, processing or receiving payment through the Platform, or otherwise using the Platform, you agree to these Terms.
If you do not agree to these Terms, do not use the Platform.
If you accept these Terms on behalf of a corporation, partnership or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.
Nothing in these Terms limits any right or remedy that cannot lawfully be limited or waived under applicable consumer protection, privacy, employment or other legislation.
1. ABOUT YOUR NEXT CLEAN
Your Next Clean operates a technology marketplace designed to connect people seeking residential cleaning services (“Homeowners”) with independent cleaning professionals and cleaning businesses (“Cleaners”).
Homeowners and Cleaners are collectively referred to as “Users.”
The Platform may allow Users to:
- create and maintain profiles;
- provide information concerning homes, cleaning requirements, services, preferences and availability;
- receive personalized Cleaner matches;
- review Cleaner profiles;
- view services, hourly rates, availability, customer reviews and applicable profile badges;
- request, offer, accept and manage cleaning appointments;
- communicate in connection with appointments;
- make and receive payments;
- manage recurring appointments;
- provide ratings and reviews;
- receive SMS, email, push and in-App notifications;
- receive appointment, scheduling and payment information; and
- access other functionality made available by Your Next Clean.
Your Next Clean may add, remove or modify Platform functionality from time to time in accordance with these Terms and applicable law.
2. YOUR NEXT CLEAN IS A MARKETPLACE
Your Next Clean operates a marketplace and technology platform.
Your Next Clean is not a residential cleaning company and does not itself provide residential cleaning services unless expressly stated otherwise.
Cleaning services booked through the Platform are performed by independent Cleaners.
Your Next Clean facilitates connections and transactions between Homeowners and Cleaners but does not become the employer, employee, partner, joint venturer or agent of either party merely because a match, booking, communication or payment occurs through the Platform.
When a Homeowner selects a Cleaner and a booking is accepted, the actual cleaning services are provided by that Cleaner to that Homeowner.
Your Next Clean may establish Platform rules, eligibility requirements, payment procedures, safety requirements and standards of conduct for the purpose of operating the marketplace.
Such requirements do not, by themselves, create an employment relationship between Your Next Clean and a Cleaner.
3. INDEPENDENT CLEANERS
Cleaners using Your Next Clean operate as independent businesses or self-employed service providers.
Unless applicable law determines otherwise, Cleaners are not employees of Your Next Clean.
Cleaners are responsible for their own business operations, including, as applicable:
- deciding whether to accept or decline available opportunities;
- determining the services they offer;
- establishing or selecting their rates where permitted by the Platform;
- determining their availability;
- providing their own cleaning supplies, tools and equipment unless otherwise agreed;
- maintaining required business registrations and licences;
- reporting and paying applicable income taxes, GST/HST and other taxes;
- maintaining any insurance they choose or are legally required to maintain;
- determining how cleaning services are performed, subject to the agreed scope of work and applicable law;
- determining whether WCB coverage applies to their business and maintaining it where required;
- complying with applicable occupational health and safety requirements; and
- complying with all other laws applicable to their business.
Cleaners are not authorized to enter into agreements on behalf of Your Next Clean or represent that they have authority to bind Your Next Clean.
Nothing displayed on the Platform regarding a Cleaner creates an employment relationship.
The legal characterization of any working relationship is determined by applicable law and not solely by terminology used in these Terms.
4. ELIGIBILITY AND USER ACCOUNTS
You must be at least 18 years old, or the age of majority in your province or territory if higher, and possess the legal capacity to enter into these Terms.
Certain Platform functionality may require an account.
You agree to:
- provide accurate and complete information;
- maintain current information;
- maintain the confidentiality of your login credentials;
- not permit unauthorized access to your account;
- promptly notify Your Next Clean of suspected unauthorized access; and
- accept responsibility for account activity to the extent permitted by law.
You may not impersonate another person or create an account using materially false information.
Your account is personal to you or the business identified in the account and may not be sold or transferred without authorization from Your Next Clean.
5. HOMEOWNER PROFILES
Homeowners may be required to complete a home profile and cleaning questionnaire.
Information requested may include:
- name;
- contact information;
- service address;
- information about the home;
- approximate home size;
- number of bedrooms or bathrooms;
- cleaning requirements;
- requested services;
- pets;
- access instructions;
- parking information;
- scheduling preferences;
- cleaning preferences;
- relevant safety information; and
- other information reasonably required to facilitate matching and bookings.
Homeowners are responsible for ensuring this information is accurate and current.
Information that could reasonably affect a Cleaner’s ability to safely or accurately perform the requested services must be disclosed before the appointment.
6. CLEANER ACCOUNTS AND PROFILES
Cleaners may be required to provide information including:
- legal name;
- business or operating name;
- contact information;
- service areas;
- services offered;
- hourly rates or other pricing;
- availability;
- experience;
- photographs;
- business information;
- payment information;
- tax information;
- identification;
- credentials; and
- other information reasonably requested by Your Next Clean.
Cleaners represent and warrant that information submitted to the Platform is truthful, accurate and current.
A Cleaner must not falsely claim to possess insurance, licences, certifications, registrations, experience, qualifications, WCB coverage or other credentials.
Your Next Clean may request documentation reasonably necessary to administer Platform features, verify information or investigate suspected misuse.
7. PROFILE BADGES AND CREDENTIAL INFORMATION
Your Next Clean may display badges, profile indicators or other information concerning Cleaners.
A badge or indicator represents only the particular criteria described by Your Next Clean for that badge at the relevant time.
Unless expressly stated otherwise, a badge does not constitute:
- an endorsement;
- a guarantee of workmanship;
- a guarantee of future conduct;
- certification of all aspects of the Cleaner;
- an employment relationship;
- a guarantee of insurance coverage;
- a guarantee of WCB coverage; or
- a representation that a Cleaner is suitable for every Homeowner.
Homeowners remain responsible for considering available information and choosing from their personalized Cleaner matches.
8. PERSONALIZED CLEANER MATCHING
Your Next Clean is not intended to operate merely as an unrestricted Cleaner directory.
The Platform may use information supplied by Homeowners and Cleaners to identify potential matches.
Matching factors may include:
- geographic location;
- service area;
- requested services;
- availability;
- scheduling requirements;
- hourly rates;
- Cleaner preferences;
- Homeowner preferences;
- home characteristics;
- profile information;
- booking history;
- Platform activity; and
- other factors relevant to providing potential matches.
A match does not guarantee that a Cleaner will accept a booking or that a Homeowner will choose a particular Cleaner.
Your Next Clean does not guarantee any minimum number of matches, bookings, customers, cleaning opportunities, hours or earnings.
9. CHOOSING A CLEANER
Homeowners may review available Cleaner matches and choose among the options presented to them.
Cleaner profiles may display:
- profile information;
- offered services;
- hourly rates;
- availability;
- service areas;
- customer reviews;
- applicable profile badges; and
- other relevant information.
The final decision regarding which available Cleaner to choose belongs to the Homeowner.
Your Next Clean does not guarantee the availability of a particular Cleaner or appointment time.
10. BOOKINGS
Bookings should be made and managed through the Platform where Platform functionality requires it.
Booking information may include:
- appointment date and time;
- requested services;
- estimated duration;
- Cleaner hourly rate or applicable price;
- estimated price;
- property information;
- special instructions; and
- other relevant information.
Submitting a booking request does not necessarily constitute a confirmed booking.
A booking becomes confirmed when the Platform indicates that it has been accepted or confirmed.
Users are responsible for reviewing booking information before confirmation.
11. ESTIMATED HOURS AND ACTUAL HOURS
Where cleaning services are priced hourly, Your Next Clean may display an estimated number of hours and estimated total price.
Estimated hours and estimated totals are estimates and are not necessarily the final price.
Unless a fixed price is expressly agreed upon, the final charge may be calculated using the applicable Cleaner hourly rate and the actual amount of time spent performing the booked services.
Factors affecting cleaning time may include:
- size of the home;
- condition of the property;
- level of buildup;
- requested services;
- accessibility;
- clutter;
- pets;
- additional requests;
- inaccurate booking information; and
- other circumstances affecting the work.
Any estimate and final charge remain subject to applicable consumer protection legislation and statutory requirements concerning estimates.
12. CHANGES TO THE SCOPE OF WORK
Homeowners may request additional services, but Cleaners are not required to perform work outside the original booking.
Additional work may result in additional time or charges where agreed.
Cleaners should obtain Homeowner approval before performing material additional work that would materially increase the anticipated price.
A Cleaner may decline work that the Cleaner reasonably considers:
- unsafe;
- unlawful;
- outside the Cleaner’s offered services;
- beyond the Cleaner’s reasonable capabilities; or
- materially different from the booking.
13. ACCESS TO THE PROPERTY
Homeowners are responsible for providing safe and lawful access to the property at the scheduled appointment time.
Access may include:
- being present;
- providing an access code;
- arranging key access;
- providing concierge instructions; or
- another agreed access method.
Homeowners represent that they have authority to authorize the Cleaner to enter the property.
Your Next Clean is not responsible for lockouts, incorrect access information or delays caused by failure to provide access.
Cancellation or other charges may apply where a Cleaner cannot access the property, subject to applicable policies and law.
14. PETS, HAZARDS AND PROPERTY CONDITIONS
Homeowners must disclose conditions reasonably relevant to Cleaner safety or the performance of services.
This may include:
- aggressive or uncontrolled animals;
- pest infestations;
- biohazards;
- needles or drug paraphernalia;
- bodily fluids;
- mould;
- hazardous chemicals;
- weapons;
- unsafe structures;
- excessive smoke exposure;
- illegal activity; and
- other conditions reasonably capable of creating a safety risk.
A Cleaner may leave or refuse to enter a property where the Cleaner reasonably believes conditions are unsafe.
Your Next Clean may restrict or terminate Platform access following serious or repeated safety concerns.
15. PAYMENTS
Your Next Clean may facilitate payments between Homeowners and Cleaners through third-party payment processors.
By providing a payment method, a Homeowner authorizes applicable charges associated with confirmed bookings and other properly disclosed amounts.
Payment information may be processed by third-party payment providers and may be subject to their terms and privacy policies.
Your Next Clean may not directly store complete payment card information.
Applicable taxes may be added where required by law.
Cleaners authorize Your Next Clean and applicable payment providers to receive and process amounts associated with Platform bookings and remit Cleaner earnings according to payment procedures communicated through the Platform.
16. CLEANER EARNINGS AND PLATFORM FEES
Applicable rates, Platform fees, processing charges or deductions will be communicated through the Platform where reasonably practicable.
Your Next Clean may deduct authorized:
- Platform fees;
- payment-processing charges;
- refunds;
- payment adjustments;
- chargebacks;
- taxes; and
- other properly disclosed amounts
before remitting Cleaner earnings.
Cleaner earnings may be distributed according to a weekly or other payment schedule communicated through the Platform.
Your Next Clean does not guarantee minimum earnings, customers, bookings or cleaning opportunities.
Cleaners remain responsible for their business expenses and tax obligations.
17. CANCELLATIONS AND RESCHEDULING
Bookings may be cancelled or rescheduled subject to the rules displayed through the Platform and any Your Next Clean Cancellation Policy then applicable to the booking.
Cancellation fees may apply where properly disclosed.
Relevant factors may include:
- amount of notice provided;
- Cleaner travel or preparation;
- inability to access the property;
- Homeowner no-show;
- Cleaner cancellation; and
- exceptional circumstances.
Nothing in this section limits statutory cancellation, refund or other consumer rights.
18. NO-SHOWS
A Homeowner may be considered a no-show where a Cleaner arrives for a confirmed appointment but cannot reasonably access the property or begin the service because of circumstances within the Homeowner’s control.
A Cleaner may be considered a no-show where the Cleaner fails to attend a confirmed appointment without appropriate cancellation or communication.
Your Next Clean may impose appropriate account consequences or applicable charges in accordance with disclosed policies.
19. REFUNDS AND PAYMENT DISPUTES
Users who believe they were incorrectly charged should contact:
yournextclean.edmonton@gmail.com
Your Next Clean may investigate:
- duplicate charges;
- incorrect time entries;
- incomplete appointments;
- cancellations;
- no-shows;
- alleged property damage;
- unauthorized charges; and
- other payment disputes.
Your Next Clean may request information from both the Homeowner and Cleaner.
Where appropriate, Your Next Clean may issue a refund, partial refund, credit or payment adjustment, subject to applicable law and Platform policies.
A Platform refund decision does not necessarily determine legal liability between the Homeowner and Cleaner.
20. RECURRING BOOKINGS
Homeowners may have the option to establish recurring cleaning services.
Recurring services may include weekly, biweekly, monthly or other available frequencies.
Recurring bookings continue according to the selected arrangement until modified, cancelled or otherwise ended.
Pricing, availability and scheduling may change.
Your Next Clean does not guarantee that the same Cleaner will remain available for every recurring appointment.
Applicable cancellation requirements will be disclosed through the Platform.
21. OFF-PLATFORM TRANSACTIONS AND PLATFORM CIRCUMVENTION
Your Next Clean invests resources in connecting Homeowners and Cleaners and providing technology to facilitate their relationship.
Users must not use the Platform primarily to identify another User and then intentionally circumvent the Platform for the purpose of avoiding Platform fees, payment requirements or other requirements applicable to services required to be booked through Your Next Clean.
Prohibited conduct may include:
- soliciting another User to cancel a Platform booking and pay directly;
- providing false booking information to avoid Platform fees;
- creating fraudulent transactions;
- manipulating payment records; or
- otherwise intentionally circumventing Platform charges.
Where permitted by law, Your Next Clean may restrict or terminate accounts for deliberate circumvention, fraud or misuse.
Nothing in this section prevents Users from exercising rights that cannot legally be restricted.
22. REVIEWS AND RATINGS
Users may be permitted to submit reviews, ratings and feedback following appointments.
Reviews must:
- reflect a genuine experience;
- be truthful to the User’s knowledge;
- relate to the relevant transaction;
- not contain threats or harassment;
- not unnecessarily disclose personal information;
- not contain unlawful discriminatory material; and
- not be fraudulent or manipulated.
Your Next Clean may moderate or remove content that violates these Terms or applicable law.
Your Next Clean does not guarantee the accuracy of every review.
Nothing in these Terms prevents a consumer from providing an honest review or exercising rights protected by applicable law.
23. USER CONDUCT
Users must not:
- use the Platform for unlawful purposes;
- harass, threaten, intimidate or abuse another person;
- discriminate contrary to applicable human rights legislation;
- impersonate another person;
- submit fraudulent or materially misleading information;
- manipulate reviews or ratings;
- create fraudulent bookings;
- use stolen or unauthorized payment information;
- access another person’s account without authorization;
- attempt unauthorized access to Platform systems;
- introduce viruses, malicious code or other harmful software;
- scrape or systematically extract Platform information without authorization;
- interfere with Platform security;
- use Platform communications for spam;
- misuse another User’s personal information;
- circumvent Platform fees contrary to these Terms;
- engage in violence, theft or intentional property damage;
- use the Platform to facilitate illegal activity; or
- otherwise materially misuse the Platform.
24. HOMEOWNER RESPONSIBILITIES
Homeowners are responsible for:
- providing accurate booking information;
- providing a reasonably safe work environment;
- identifying relevant hazards;
- securing valuables where appropriate;
- providing property access;
- providing lawful instructions;
- ensuring requested services are permitted at the property;
- paying amounts properly due; and
- treating Cleaners respectfully.
Homeowners must not request dangerous, unlawful or materially undisclosed work.
25. CLEANER RESPONSIBILITIES
Cleaners are responsible for:
- accurately representing themselves and their business;
- attending accepted appointments or cancelling appropriately;
- communicating professionally;
- performing accepted services with reasonable care and skill;
- following applicable laws;
- respecting Homeowner privacy;
- safeguarding property access information;
- appropriately using cleaning products and equipment;
- following product safety instructions;
- communicating material problems encountered during appointments;
- accurately recording time where applicable;
- reporting applicable income and taxes; and
- maintaining legally required licences, registrations or coverage.
Cleaners must not represent themselves as employees, representatives or agents of Your Next Clean unless expressly authorized in writing.
26. INSURANCE, WCB AND BUSINESS CREDENTIALS
Unless expressly indicated on a Cleaner profile or required under a separate written agreement, Your Next Clean does not represent that every Cleaner maintains:
- commercial general liability insurance;
- bonding;
- WCB coverage;
- a particular municipal business licence; or
- any particular certification.
Where Your Next Clean displays information relating to insurance, WCB, licensing or other credentials, the information represents the status known to Your Next Clean through the applicable Platform process at the relevant time.
Users should independently determine whether a particular credential is important to them before booking.
27. PROPERTY DAMAGE AND LOSS
Cleaners are expected to exercise reasonable care while providing services.
Homeowners should appropriately secure:
- cash;
- jewellery;
- confidential documents;
- medications;
- firearms;
- fragile objects;
- irreplaceable objects; and
- other unusually valuable property.
An alleged loss or property damage should be reported promptly to:
yournextclean.edmonton@gmail.com
Users may be required to provide photographs, receipts, communications or other information reasonably necessary to investigate the incident.
Your Next Clean may assist Users with communication or investigation but does not thereby assume responsibility for the independent acts or omissions of a Cleaner or Homeowner.
Nothing in this section limits liability that cannot lawfully be excluded.
28. USER DISPUTES
Disputes concerning cleaning services may arise between Homeowners and Cleaners.
Users should first attempt to resolve legitimate concerns through the Platform.
Your Next Clean may, but is not obligated to:
- assist with communication;
- review Platform records;
- obtain information from the parties;
- facilitate an informal resolution; or
- make Platform-related payment or account decisions.
Your Next Clean’s involvement does not make it the provider of the underlying cleaning service or automatically responsible for obligations independently owed by one User to another.
29. NO GUARANTEE OF CLEANING RESULTS
Homes, cleaning requirements and Cleaner businesses differ.
Unless Your Next Clean expressly provides a written guarantee concerning a particular service, Your Next Clean does not guarantee:
- a particular cleaning result;
- removal of every stain, mark or condition;
- satisfaction of every subjective preference;
- uninterrupted Cleaner availability;
- a particular number of Cleaner matches;
- a particular appointment time;
- availability of a particular Cleaner;
- a minimum amount of work for Cleaners;
- a minimum amount of Cleaner earnings; or
- uninterrupted access to the Platform.
30. IDENTITY, BACKGROUND OR OTHER CHECKS
Your Next Clean may introduce identity, business, credential, background or other screening functionality.
Where such functionality is offered, the nature and scope of the applicable check may be separately described through the Platform.
No screening procedure can guarantee a person’s future conduct, honesty, competence or suitability.
Users remain responsible for exercising reasonable judgment when interacting with another User.
Your Next Clean will not represent that a Cleaner has passed a particular screening process unless that process has actually been completed according to applicable Platform requirements.
31. COMMUNICATIONS, SMS AND TEXT MESSAGING TERMS
31.1 Communications Generally
Your Next Clean may communicate with Users through:
- email;
- telephone;
- SMS or text message;
- push notification;
- in-App notification; or
- other electronic means.
Communications may be transactional, operational, account-related, service-related or, where appropriate consent has been provided, promotional or marketing communications.
Users are responsible for maintaining accurate contact information.
31.2 Your Next Clean SMS Program
Your Next Clean may operate an SMS and text messaging program for Homeowners, Cleaners, prospective Users and other individuals who provide their mobile telephone number and any consent required by applicable law.
Your Next Clean SMS messages may include:
- account registration information;
- account verification messages;
- Cleaner application updates;
- Cleaner onboarding communications;
- Homeowner account notifications;
- personalized Cleaner match notifications;
- cleaning requests;
- new cleaning opportunity or job notifications;
- booking requests;
- booking confirmations;
- booking acceptance notifications;
- appointment reminders;
- scheduling information;
- rescheduling information;
- cancellation notifications;
- arrival-related communications;
- communications relating to active cleaning appointments;
- payment confirmations;
- payment-related notifications;
- Cleaner payout notifications;
- account alerts;
- fraud or security notifications;
- support and customer service messages;
- review requests;
- feedback requests;
- Platform updates; and
- promotional or marketing messages where the recipient has provided any consent required by law.
Message frequency varies depending on account activity, bookings, appointments, Cleaner opportunities, User preferences and the communications for which the recipient has enrolled.
31.3 SMS Consent
By providing Your Next Clean with a mobile telephone number and expressly opting in to receive SMS messages where consent is required, you authorize Your Next Clean and service providers acting on its behalf to send text messages to the telephone number provided for the purposes disclosed when you provided consent and as described in these Terms.
You represent that:
- the telephone number belongs to you; or
- you are otherwise legally authorized to use that telephone number and consent to communications at that number.
If your telephone number changes or is reassigned, you agree to update your account or notify Your Next Clean promptly.
Consent to receive promotional or marketing SMS messages is not a condition of purchasing or using Your Next Clean services where prohibited by applicable law.
31.4 How to Opt Out – Text STOP
You may opt out of Your Next Clean SMS messages at any time by replying STOP to a text message from Your Next Clean.
After you text STOP, you may receive a final SMS confirming that your opt-out request has been received or processed.
After the applicable opt-out is processed, you will no longer receive SMS messages through the applicable messaging program unless you subsequently opt in again.
Opting out of SMS does not necessarily prevent Your Next Clean from contacting you through another permitted communication method, such as email, telephone, push notification or in-App messaging.
31.5 SMS Help – Text HELP
For assistance with Your Next Clean SMS messages, reply HELP to a Your Next Clean text message.
You may also contact:
Your Next Clean
200 Carnegie Dr Unit 200
St. Albert, Alberta T8N 5A7
Canada
Email: yournextclean.edmonton@gmail.com
Website: www.yournextclean.ca
Platform: app.yournextclean.ca
31.6 Message and Data Rates
Message and data rates may apply.
Your mobile carrier’s standard messaging, data and other charges may apply to SMS or text messages sent to or received from Your Next Clean.
Your Next Clean does not control charges imposed by your wireless provider.
You are responsible for any mobile carrier charges associated with receiving or sending SMS messages.
31.7 Message Frequency
Message frequency varies.
The number and frequency of messages you receive may depend on:
- account activity;
- Cleaner matching activity;
- job opportunities;
- booking activity;
- appointment schedules;
- recurring appointments;
- payment activity;
- support requests;
- account security events; and
- marketing preferences.
Users with active bookings or recurring cleaning appointments may receive more transactional messages than Users without active bookings.
31.8 Carrier Liability Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
SMS delivery depends on mobile carrier networks, network availability, device compatibility and other systems outside Your Next Clean’s control.
Your Next Clean does not guarantee that every text message will be delivered or received on time.
To the maximum extent permitted by applicable law, Your Next Clean and participating wireless carriers are not responsible for delayed, failed, misdirected or undelivered messages resulting from circumstances outside their reasonable control.
31.9 Carrier and Device Availability
SMS functionality may not be supported by every wireless carrier, mobile device, telephone number type or geographic area.
Your Next Clean may change, suspend or discontinue SMS functionality where reasonably necessary for technical, carrier, legal, security or operational reasons.
31.10 SMS Age Requirement
You must be at least 18 years old, or the age of majority in your province or territory if higher, to participate in the Your Next Clean SMS program.
By enrolling in SMS communications, you represent that you satisfy this requirement and have legal authority to provide the required consent.
31.11 SMS Privacy
Your Next Clean’s handling of personal information associated with SMS communications is governed by the Your Next Clean Privacy Policy.
Privacy Policy:
https://yournextclean.ca/privacy-policy/
The Privacy Policy describes how Your Next Clean may collect, use, disclose, retain and protect personal information.
Your Next Clean will not treat consent to one category of SMS communications as unlimited consent to unrelated communications.
31.12 Canadian Anti-Spam and Marketing Communications
Where an SMS, email or other electronic communication constitutes a commercial electronic message, Your Next Clean will send the communication in accordance with applicable Canadian anti-spam legislation and other applicable laws.
Where required, Your Next Clean will:
- obtain appropriate consent;
- identify Your Next Clean as the sender;
- provide required contact information;
- provide a functioning unsubscribe mechanism; and
- process unsubscribe requests within the period required by applicable law.
Withdrawal of marketing consent does not invalidate communications or processing that occurred before withdrawal.
Transactional or service communications necessary to administer a service requested by the User may be treated differently from promotional marketing communications where permitted by law.
31.13 Changes to the SMS Program
Your Next Clean may change the SMS program or these SMS terms from time to time.
Material changes will be communicated where required by applicable law.
Users who no longer agree to receive SMS messages may opt out by replying STOP.
32. PRIVACY
Your use of the Platform is governed by the Your Next Clean Privacy Policy, available at:
https://yournextclean.ca/privacy-policy/
Your Next Clean may collect, use, store and disclose personal information for reasonable purposes associated with operating the Platform, including:
- account administration;
- personalized matching;
- Cleaner applications;
- bookings;
- payments;
- SMS and other communications;
- customer service;
- security;
- fraud prevention;
- dispute resolution;
- legal compliance; and
- Platform improvement.
Personal information will be handled in accordance with applicable privacy legislation.
Users must only provide personal information concerning another individual where they have lawful authority to do so.
33. CONFIDENTIAL INFORMATION AND HOME SECURITY INFORMATION
Users may receive non-public information about another User solely because of a Platform transaction.
Users must not misuse:
- home addresses;
- access codes;
- alarm information;
- telephone numbers;
- email addresses;
- photographs;
- private messages;
- payment-related information;
- security information; or
- other non-public information obtained through the Platform.
Cleaners must not disclose information concerning a Homeowner or their property except where reasonably necessary to:
- provide the requested service;
- comply with law;
- protect a person’s safety;
- report suspected unlawful activity; or
- resolve a legitimate dispute.
Home access codes and similar security information must be treated as confidential.
34. THIRD-PARTY SERVICES
The Platform may use or integrate with third parties providing services including:
- payment processing;
- SMS and telecommunications;
- maps;
- communications;
- cloud hosting;
- analytics;
- identity verification;
- notifications;
- authentication;
- customer support; and
- other technology.
Use of third-party services may be subject to additional terms and privacy policies imposed by those providers.
Your Next Clean is not responsible for independent third-party services except to the extent required by applicable law.
35. THIRD-PARTY LINKS
The Platform may contain links to websites, services or resources operated by third parties.
Your Next Clean does not control those third-party services and is not responsible for their content, availability, security, privacy practices or other operations.
The presence of a link does not necessarily constitute endorsement.
Users access third-party services at their own discretion.
36. INTELLECTUAL PROPERTY
The Platform and its software, branding, logos, graphics, designs, text and other content created by or for Your Next Clean are owned by or licensed to Your Next Clean and protected by applicable intellectual-property laws.
Subject to these Terms, Your Next Clean grants Users a limited, revocable, non-exclusive and non-transferable right to access and use the Platform for its intended purposes.
Without authorization, Users may not:
- reproduce substantial portions of the Platform;
- sell or sublicense Platform access;
- reverse engineer Platform software except where permitted by law;
- scrape Platform content;
- copy Your Next Clean branding;
- falsely represent affiliation with Your Next Clean; or
- use Your Next Clean intellectual property for an unauthorized commercial purpose.
37. USER CONTENT
“User Content” includes:
- profile information;
- photographs;
- reviews;
- ratings;
- messages;
- descriptions;
- instructions; and
- other materials submitted through the Platform.
Users retain ownership of their User Content.
By submitting User Content, you grant Your Next Clean a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, transmit and display that User Content to the extent reasonably necessary to:
- operate the Platform;
- display profiles;
- facilitate matches;
- facilitate bookings;
- provide customer service;
- prevent fraud or abuse;
- enforce these Terms;
- comply with law; and
- improve Platform functionality.
Your Next Clean will not use private User Content in public advertising merely because of this licence unless such use is otherwise authorized.
You represent and warrant that you possess the rights necessary to submit the User Content you provide.
38. FEEDBACK
Users may voluntarily provide suggestions, ideas or other feedback regarding Your Next Clean.
Your Next Clean may use such feedback to develop or improve the Platform and services without compensation.
This provision does not automatically grant Your Next Clean permission to publicly use a User’s name, image, likeness, private communications or testimonial as an endorsement.
39. PLATFORM AVAILABILITY AND UPDATES
The Platform is provided on an “as available” basis.
Your Next Clean does not guarantee uninterrupted Platform operation.
The Platform may occasionally become unavailable because of:
- scheduled maintenance;
- emergency maintenance;
- updates;
- technical failures;
- third-party outages;
- security incidents;
- telecommunications failures; or
- circumstances outside Your Next Clean’s reasonable control.
Your Next Clean may modify, update, suspend or discontinue Platform functionality where reasonably necessary.
Users may be required to install updates or use supported software to continue accessing certain features.
40. ACCOUNT SECURITY
Users are responsible for maintaining secure account credentials.
Users should use strong passwords and should not share passwords with unauthorized persons.
You must promptly notify Your Next Clean if you reasonably believe:
- your account has been compromised;
- unauthorized access has occurred;
- payment information has been misused; or
- fraudulent activity has occurred.
Your Next Clean may temporarily restrict an account where reasonably necessary to investigate suspected unauthorized access or fraud.
41. SUSPENSION AND TERMINATION
Users may stop using Your Next Clean at any time, subject to outstanding bookings and payment obligations.
Your Next Clean may suspend, restrict or terminate an account where reasonably necessary because of:
- material violation of these Terms;
- suspected fraud;
- payment abuse;
- serious safety concerns;
- harassment;
- discriminatory conduct;
- violence or threats;
- repeated cancellations or no-shows;
- fraudulent reviews;
- misuse of personal information;
- deliberate Platform circumvention;
- unlawful activity;
- security risks; or
- legal or regulatory requirements.
Where appropriate, Your Next Clean may investigate before taking action.
Serious safety, fraud, security or legal concerns may result in immediate restrictions.
Outstanding payment obligations and provisions that by their nature should survive termination remain effective.
42. TAXES
Users are responsible for taxes legally applicable to them.
Cleaners are responsible for determining their obligations regarding:
- income tax;
- GST/HST;
- business taxes;
- payroll obligations relating to their own employees or subcontractors; and
- other applicable taxes.
Your Next Clean may collect, report, withhold or remit amounts where required by law.
Your Next Clean does not provide tax advice.
Cleaners should obtain independent professional advice regarding their tax obligations where necessary.
43. ELECTRONIC COMMUNICATIONS AND RECORDS
By using the Platform, Users consent to receiving agreements, disclosures, receipts, notices and transactional records electronically where permitted by law.
Users are responsible for maintaining a current email address, mobile number and other contact information.
Electronic acceptance of these Terms has the same effect as acceptance of a written agreement to the extent permitted by applicable law.
Consent to these Terms does not automatically constitute consent to every category of promotional marketing communication where separate consent is required by law.
44. DISCLAIMERS
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.”
YOUR NEXT CLEAN DOES NOT WARRANT THAT THE PLATFORM WILL ALWAYS BE:
- AVAILABLE;
- UNINTERRUPTED;
- ERROR-FREE;
- COMPLETELY SECURE; OR
- FREE OF TECHNICAL DEFECTS.
YOUR NEXT CLEAN DOES NOT WARRANT OR GUARANTEE THE CONDUCT, PERFORMANCE, QUALITY, RELIABILITY OR SUITABILITY OF ANY USER EXCEPT TO THE EXTENT AN EXPRESS WRITTEN GUARANTEE IS PROVIDED BY YOUR NEXT CLEAN.
YOUR NEXT CLEAN DOES NOT GUARANTEE THAT INFORMATION PROVIDED BY USERS IS ACCURATE, COMPLETE OR CURRENT.
NOTHING IN THESE TERMS EXCLUDES A WARRANTY, CONDITION, RIGHT OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED.
45. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOUR NEXT CLEAN WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE PLATFORM.
YOUR NEXT CLEAN IS NOT RESPONSIBLE FOR THE INDEPENDENT ACTS OR OMISSIONS OF A CLEANER OR HOMEOWNER EXCEPT TO THE EXTENT LIABILITY IS IMPOSED ON YOUR NEXT CLEAN BY APPLICABLE LAW.
WHERE LIABILITY MAY LAWFULLY BE LIMITED, YOUR NEXT CLEAN’S AGGREGATE LIABILITY ARISING FROM THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
- THE AMOUNT OF PLATFORM FEES ACTUALLY PAID TO YOUR NEXT CLEAN BY THE USER DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
- CAD $100.
THE FOREGOING LIMITATIONS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Nothing in these Terms excludes liability for fraud, wilful misconduct or other liability that cannot lawfully be excluded or limited.
46. INDEMNIFICATION
To the extent permitted by applicable law, a User agrees to indemnify and hold harmless Your Next Clean and its directors, officers, employees and agents against third-party claims, losses, liabilities and reasonable costs arising from:
- the User’s unlawful conduct;
- the User’s material breach of these Terms;
- infringement of another person’s rights;
- a Cleaner’s operation of their independent business;
- fraudulent information supplied by the User; or
- User Content that unlawfully infringes another person’s rights.
This obligation does not require a User to indemnify Your Next Clean for Your Next Clean’s own fraud, wilful misconduct or liability that cannot lawfully be transferred.
47. CONSUMER RIGHTS
Nothing in these Terms is intended to waive, restrict or exclude rights available to consumers under the Consumer Protection Act (Alberta) or other applicable consumer protection legislation where those rights cannot lawfully be waived.
Where these Terms conflict with a mandatory consumer protection requirement, the mandatory requirement prevails.
Applicable statutory rights concerning:
- representations;
- estimates;
- charges;
- cancellations;
- refunds;
- internet transactions;
- unfair practices; and
- dispute resolution
remain available to the extent provided by applicable law.
48. DISPUTE RESOLUTION
Users and Your Next Clean are encouraged to attempt to resolve disputes informally before commencing formal legal proceedings.
A User may provide notice of a dispute to:
Your Next Clean
200 Carnegie Dr Unit 200
St. Albert, Alberta T8N 5A7
Canada
Email: yournextclean.edmonton@gmail.com
A dispute notice should reasonably describe:
- the nature of the dispute;
- relevant account or booking information;
- the requested resolution; and
- supporting information reasonably available.
Your Next Clean and the User should make reasonable efforts to resolve the dispute.
Nothing in these Terms requires an Alberta consumer to submit a dispute to mandatory arbitration where applicable law preserves the consumer’s right to pursue the matter through the courts.
The parties may mutually agree to mediation or arbitration after a dispute arises where permitted by law.
Nothing prevents a party from pursuing an eligible matter through the Alberta Court of Justice, the Court of King’s Bench of Alberta, or another court or tribunal having jurisdiction.
49. GOVERNING LAW AND VENUE
These Terms and disputes relating to the Platform are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Subject to mandatory consumer protection rules and other jurisdictional requirements imposed by law, the parties attorn to the jurisdiction of the courts of Alberta.
Where applicable law grants a User the right to bring a claim in another jurisdiction, nothing in this section eliminates that right.
50. CHANGES TO THESE TERMS
Your Next Clean may update these Terms from time to time.
The “Last Updated” date will be revised when changes are published.
For material changes affecting existing Users, Your Next Clean will provide reasonable notice through:
- email;
- the Platform;
- an in-App notification;
- SMS where appropriate; or
- another appropriate method
where required.
Changes may become effective immediately for new Users.
Where existing Users are required to affirmatively accept materially revised Terms, continued access may be conditioned on that acceptance.
Changes will not retroactively eliminate rights that cannot legally be eliminated.
Users are encouraged to periodically review the current Terms.
51. ASSIGNMENT
Users may not assign their Platform account or rights under these Terms without written permission from Your Next Clean.
Your Next Clean may assign these Terms as part of:
- a merger;
- acquisition;
- corporate reorganization;
- sale of substantially all relevant assets; or
- similar business transaction,
subject to applicable law.
52. SEVERABILITY AND NO WAIVER
If any provision of these Terms is determined to be invalid, illegal or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.
The remaining provisions will continue in effect.
Failure by Your Next Clean to exercise or enforce a provision on one occasion does not constitute a waiver of its right to enforce that provision on another occasion.
Any waiver by Your Next Clean must be expressly provided and applies only to the circumstances for which it is given.
53. ENTIRE AGREEMENT
These Terms, together with:
- the Your Next Clean Privacy Policy;
- the Your Next Clean Cancellation Policy;
- applicable booking terms;
- applicable payment terms;
- applicable SMS consent disclosures; and
- other policies expressly incorporated by reference
constitute the agreement governing use of the Platform.
If a specific policy expressly conflicts with these Terms regarding the particular subject matter governed by that policy, the more specific policy will apply to that subject matter unless prohibited by applicable law.
Section headings are provided for convenience and do not alter the meaning of these Terms.
54. FORCE MAJEURE
Your Next Clean will not be responsible for delay or failure caused by circumstances reasonably outside its control, including:
- natural disasters;
- severe weather;
- fire;
- flood;
- widespread telecommunications failures;
- government actions;
- civil emergencies;
- labour disruptions;
- epidemics;
- pandemics;
- acts of war or terrorism; or
- major third-party infrastructure failures.
This provision does not eliminate obligations or liabilities that cannot lawfully be excluded.
55. CONTACT INFORMATION
Questions concerning these Terms, the Platform, SMS communications, an account, payment issue, complaint or other matter may be directed to:
Your Next Clean
Legal Entity: Your Next Clean
200 Carnegie Dr Unit 200
St. Albert, Alberta T8N 5A7
Canada
Email: yournextclean.edmonton@gmail.com
Website: www.yournextclean.ca
Platform: app.yournextclean.ca
Privacy Policy: https://yournextclean.ca/privacy-policy/
For SMS assistance, reply HELP to a Your Next Clean text message.
To opt out of SMS messages, reply STOP.
Message and data rates may apply. Message frequency varies. Wireless carriers are not liable for delayed or undelivered messages.
ACKNOWLEDGEMENT
BY CREATING AN ACCOUNT OR USING THE YOUR NEXT CLEAN PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.
If you use the Platform on behalf of a business, corporation or other organization, you represent that you possess authority to accept these Terms on its behalf.
Your use of the Platform remains subject to all rights and protections that cannot lawfully be waived under applicable law.
ACCEPTANCE OF THESE TERMS DOES NOT, BY ITSELF, CONSTITUTE CONSENT TO RECEIVE PROMOTIONAL SMS OR OTHER MARKETING COMMUNICATIONS WHERE SEPARATE EXPRESS CONSENT IS REQUIRED BY APPLICABLE LAW.